Refund Policy
Last updated: September 6, 2026
1. Summary
Coins are digital content delivered instantly. If you have bought coins and have not spent any of them, contact us within 14 days of the purchase and we will refund it in full. Once coins have been spent to unlock episodes, that portion is generally non-refundable, because the content has already been delivered to you.
We would still rather hear from you than not. If something went wrong — a duplicate charge, a purchase that never arrived, a child using your device — write to us and we will look at it fairly.
2. Where you bought matters
Bought on this website: the seller of record is Paddle.com Market Ltd. Refunds are issued by Paddle, and are returned to the original payment method. You can request one by emailing us at porfakor@gmail.com, or by contacting Paddle directly through the link on your receipt.
Bought inside the Android app: the purchase was processed by Google Play, and Google's refund policy applies. Google handles those requests through the Play Store; we cannot issue a refund for a Google Play transaction on your behalf, though we can help you with the request.
3. Statutory right of withdrawal (EU, UK, and similar)
If you live in the EU or UK, you normally have 14 days to withdraw from a purchase of digital content. Because coins are delivered to your account immediately, checkout asks you to agree that delivery begins at once and that you therefore waive that withdrawal right for coins you have already spent. Unspent coins are still refundable within 14 days, as described in section 1.
Nothing in this policy limits any right you have under the consumer law of your own country.
4. What we cannot refund
- Coins earned for free, through the daily check-in or rewarded ads — nothing was paid.
- Coins already spent on unlocking episodes, except where section 5 applies.
- Purchases on an account that was terminated for abuse of the reward system or another breach of our Terms of Service.
- Requests made more than 14 days after purchase, unless a fault on our side is involved.
5. When we refund anyway
We will refund in full, including spent coins, if:
- you were charged more than once for the same purchase;
- coins were not added to your account after a successful payment;
- an episode you unlocked was unplayable and we could not fix it;
- the purchase was made without your authorisation.
6. How to request a refund
Email porfakor@gmail.com with:
- the email address on your Dok Drama account;
- the Paddle order or receipt number, or the Google Play order number;
- a sentence about what went wrong.
We reply within 2 business days. Approved refunds are issued by Paddle or Google and typically appear on your statement within 5–10 business days, depending on your bank.
7. Chargebacks
Please contact us before asking your bank to reverse a charge. A chargeback opened against Paddle usually results in the account being suspended automatically while the dispute is investigated, which is slower and worse for you than a refund we can issue directly.